Return & Refund Policy

Return & Refund Policy – Saphire.in

At Saphire.in, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, please review our return and refund guidelines below.

🔁 Returns

• We accept returns within 7 days of delivery.

• Items must be unused, unwashed, and in original packaging with all tags intact.

• To initiate a return, email us at support@saphire.in with your Order ID and the reason for return.

🚫 Non-Returnable Items

• Products marked as “Final Sale” or “Non-returnable” are not eligible for return.

• Personalized, custom-made, or hygiene-sensitive items (like innerwear) are also non-returnable.

💸 Refunds

• Once we receive and inspect the returned item, we will notify you about the status of your refund.

• If approved, refunds are processed within 5–7 business days to your original payment method.

🔄 Exchanges

• We currently do not offer exchanges.

• If you need a different size or product, please return the original item and place a new order.

📦 Return Shipping

• Return shipping costs are the responsibility of the customer.

• If you received a damaged or incorrect item, we’ll arrange a free reverse pickup.

❗ Damaged or Incorrect Items

• If your order arrives damaged or the wrong item is sent, please contact us within 24 hours of delivery.

• Email us at support@saphire.in with clear photos of the product and packaging.

💬 Need Help?

If you have any questions or need help with your return:

• 📧 Email: support@saphire.in

• 📞 Phone: +91-XXXXXXXXXX

• 🕒 Support Hours: Monday to Saturday